CHEEKTOWAGA, NY (WKBW) — “And I seriously want my furniture or my cash,” declared Hilda Brown, Buffalo resident.
Hilda Brown is the most recent purchaser to contact 7 Eyewitness News saying she is receiving no response from Residence Decor Retailers in Cheektowaga.
The Buffalo girl tells me she spent $2,600 fir a new residing room and bedroom established and mattress.
But the retailer remains shutdown and customers locked out.
The shop doorways remain locked at the site in a plaza off Walden Avenue and considering that past Friday, black plastic has been added to the retailer windows and you are not able to see inside.
New indications are now posted on the retailer entrance stating they are “in the method of selecting new team to run the place.”
The be aware apologizes for any inconvenience and states it is “committed to satisfying all orders.”
The retail outlet signal also promises it is “doing work tirelessly on options”.
But there was exercise Tuesday morning behind the keep.
Viewers sent us photographs of semi-vehicles, nonetheless, it is unclear if items were being delivered or eliminated.
Brown showed us some of the receipts from her order. She says she placed her order in late may possibly, at first putting down $1,100, then previous month her daughter compensated off the relaxation, but nevertheless has no home furniture.
“That’s a good deal of revenue,” Buckley mentioned to Brown. “Yeah — which is a lot of revenue to me — of course — it is,” replied Brown.
Like brown clients explained to us Friday they’ve been making an attempt considering that March and April to pick up merchandise they obtained at the retail store.
“That’s terrible — they’ve taken dollars from men and women like me. I’m on a preset money. How am I going to obtain some a lot more furnishings,” Brown remarked.
“And so considerably almost nothing has been delivered to that keep for you to select up?” Buckley questioned.
“No, no,” Brown responded.
Household Decor is headquartered in Ga.
The Far better Business enterprise Bureau (BBB) in Atlanta sent us this assertion Friday indicating the Walden Avenue store is temporarily shut owing to a shortage of supply truck motorists and workers.But a selection the BBB claimed consumers really should connect with is not useful.
“Thank you for calling residence decor retailers,” the telephone information originally states.
Brown says she has regularly known as that quantity for support.
“Nobody solutions the phone,” Brown remarked.
The BBB advised prospects connect with this enterprise headquarter quantity 770-381-6100.
When you dial for purchaser solutions or vendor shipping and delivery it tells you to textual content that similar range.
I texted the variety Tuesday and last Friday and have but to acquire a response. I also experimented with reaching the business headquarters, but could not depart a voice concept.
An nameless tip to WKBW advise when you phone the 770-381-6100, you dial the pursuing extensions, 9924, 9929 or 9926 to consider to arrive at employees.
Brown suggests her sister contacted the New York Condition Lawyer General’s Office and was explained to there are far more than 100-many others have complained so much.
We have attained out to the AG’s Office environment and were being advised they would appear into the issue.
The BBB suggests the greatest thing for shoppers to do is file a criticism. You can click this hyperlink to file.